Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
8.0
Location
8.0
Service
7.7
Dining
7.3
Guest reviews
7.6/10
based on 31 reviews
8.1
8.1/10 based on 1050 reviews
Stephen
United Kingdom,
March
2024
8.2/10
I loved waking up to the stunning lake view from my room, even though the train passing nearby was a bit noisy every now and then. The hotel was a bit pricey, typical of Switzerland, but the cleanliness and comfort made it worth it for my family.
Rooms
8.0
The room was comfortable and very clean, with a fantastic lake view.
Service
9.0
The service was top-notch, with friendly staff always ready to assist.
Location
7.0
The hotel's location right on the southern edge of Lake Thun was amazing, but it was a bit far from the city in a small village.
Dining
8.0
The hearty breakfast with a variety of options was perfect before a day of activities, and the view of the lake made it even better.
Facilities
9.0
The hotel's facilities were plentiful and varied, offering everything we needed for a comfortable stay.
Matthew
United Kingdom,
February
2024
8.2/10
I spent a lovely time at the hotel, enjoying the clean and comfortable rooms and the good quality food with an amazing view. Socializing at the local bar was not ideal as most guests retired early at 9 pm, but having clean towels provided daily was a nice touch.
Rooms
9.0
The rooms were clean and comfortable with an amazing view.
Service
8.0
The service was excellent, with efficient housekeeping and good quality food.
Location
9.0
The location was perfect, especially being close to the High Alps region and within walking distance to catch the train to Interlaken.
Dining
7.0
The dining options had a good range of food, but it could have been more varied to offer different choices.
Facilities
8.0
The hotel facilities were convenient and well-maintained.
Thomas
United Kingdom,
August
2023
6.8/10
The hotel offers a wonderful view from the balcony and is a part of Shearings upgrade. The room size is more than double the standard, so if you can afford it, pay for the upgrade. However, some items in the room were broken, affecting the overall experience.
Rooms
7.0
The room with a balcony had an amazing view. It was part of the special Shearings upgrade, and the size was impressive. Unfortunately, some items in the room were broken.
Service
6.0
The service provided, including room service and housekeeping, was satisfactory.
Location
8.0
The location is superb with a fantastic view from the balcony. However, there are limited restaurant options, especially during the off-season. Having a car is advantageous to explore the area easily.
Dining
7.0
The dining options were fairly extensive, offering a good selection of dishes. However, there is room for improvement to enhance the overall experience.
Facilities
6.0
The facilities provided were decent but could be improved for a better guest experience.